Terms and Conditions for the Supply of our Products and Services
We are so pleased you have decided to buy one of our products and/or services – please read the following important terms and conditions before you place your order.
These terms and conditions set out:
your legal rights and responsibilities; our legal rights and responsibilities;
certain key information required by law.
The intention is that they will protect both of us. If there are any clauses that you do not understand or that contradict your understanding of our products and services, please let us know.
In these terms and conditions:
‘we’, ‘us’ or ‘our’ means by Maple Branch Ltd (trading as ‘We Are Family’, ‘We Are Family Books’);
‘you’ or ‘your’ means the person buying our products and/or services;
‘book’ means the physical version of a ‘We Are Family’ book;
‘customer content’ means any copy, images, illustrations, photographs or any other materials uploaded to our platform or otherwise provided to us by you.
‘customer copy’ means the form of words you provide to us to describe your story, including any information on your social media profiles;
‘illustration’ means any illustrated family portrait we create for you;
‘order’ means any order you place for one of our products in accordance with clause 2.2;
‘physical product’ means any of our physical products you may buy from time to time (including books);
‘price’ means the price for each product as specified in the product specification, plus any postage and packaging costs which will depend on your location;
‘print approval’ means the point at which you confirm the digital version of your book is complete, has been checked by you, is without error and is ready to be sent to the printers.
‘products’ means any of our products and services that you may buy from time to time;
‘start date’ means the start date selected by you when you place your product order (subject to 4.2).
If you would like to speak to us about any aspect of these terms, please contact us by email at support@wearefamilybooks.co.uk
BACKGROUND
We are a limited company with company number 14072134 and with our registered office at 162 Lincoln Avenue, Twickenham, England, TW2 6NW.
We provide a service that enables you to create a personalised book and other related products based on your family story and family image/likeness. Each of our products is made to order.
The parties (that means you and us) wish to enter into this agreement to set out the terms and conditions that will apply in respect of the products to be supplied by us to you.
1. Introduction
1. If you sign up for our products you agree to be legally bound by these terms. You can print a copy of these terms for your records by clicking on the print icon on your browser.
2. If you use any of our free resources that we may offer from time to time you also agree to be legally bound by these terms as appropriate, excluding the clauses relating to payment and consumer rights legislation.
3. When signing up for our products or using any resources you also agree to be legally bound by:
1. our website terms of use and privacy policy; and
2. any specific terms which apply to our products, for example: product descriptions which may be set out on the webpage for that product; in respect of a book, our Book Guide which is set out at the end of these terms; our price lists; or in email correspondence between us (all of these make up our ‘product description’).
All these documents form part of these terms as though set out in full here.
2. Signing up for our products
1. Certain sections of these terms only apply to you and us if you are a ‘consumer’, that is if you are an individual acting for purposes which are wholly or mainly outside your business or profession. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015 say that we must give you certain key information before a legally binding contract between you and us is made (see the summary box below). We give you this information in a clear and understandable way in the main body of these terms together with the relevant product description, including any product description agreed between us in the future.
Summary of some of your key rights:
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are NOT entitled to the usual rights to cancel your order in the ‘cooling off period’ as you are ordering bespoke products and services which are carefully tailored to your situation. This is the case regardless of your start date.
The Consumer Rights Act 2015 says:
• you can ask us to repeat or fix the products if they are not carried out with reasonable care and skill, or get some money back if we can’t fix them
• if a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable
• if a time hasn’t been agreed upfront, they must be carried out within a reasonable time
We shall give you information on:
the main characteristics of the products you are buying
who we are, where we are based and how you can contact us
the price of the products
the arrangements for payment, carrying out the services and the time by which we shall carry out the services and supply the physical products
our complaint handling policy
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit
www.citizensadvice.org.uk or call 03454 04 05 06.
2. Below, we set out how a legally binding contract to buy products between you and us is made:
1. You place your order at the end of the checkout process on our payment platform or website by clicking on the payment link on my site, or by transferring payment to our bank account or by using the payment link we may send by email. Placing your order and making payment does not, however, mean that your order has been accepted.
2. Any prices set out in a quotation or a price list remain valid for 14 days unless otherwise stated
3. When you place an order for a product with us, this is when you make a legal offer to buy the product from us.
4. We shall only accept your order when we confirm this to you by sending you a confirmation email or start to provide the services, whichever happens earlier. At this point:
a. a legally binding contract will be in place between you and us; and
b. we shall start to provide the product as set out in the relevant product description.
3. The details of the product will be set out in the product description.
4. Each order is a separate contract incorporating these terms.
5. We endeavour to display and describe as accurately as possible the appearance and printed colours on the products which appear on our website, but we cannot undertake to give any assurance that the appearance and colours of your product will exactly match those displayed on your monitor, mobile telephone or other device.
6. We may revise, discontinue or modify products at any time without prior notice to you and products may become unavailable without notice. We shall have no liability of any kind if any product is not available.
3. Carrying out the services
1. If you are a consumer you have protection under consumer rights legislation, including that the product will be provided with reasonable care and skill.
2. We shall use reasonable endeavours to provide the product within the estimated timescales specified in the product description but because of the bespoke nature of the product, time of performance is not of the essence of your contract with us. This means where we miss a timescale agreed with you, as long as we have used reasonable endeavours to meet the timescale, this will not entitle you to terminate the contract with us or ask for a refund or any form of compensation. If we have not agreed a specific timeframe with you we shall supply the services within a reasonable period of time.
3. In order to avoid confusion and the possibility of missed or delayed communications, our main forms of communication are limited to emails and message sent via the We Are Family online hub Although we may respond to other forms of communication, we can only guarantee a timely response to these forms of communication.
4. Where we have agreed to provide you with support in a group session(s) as part of your product, we reserve the right to change the scheduled date and time of that group session(s). The provision of such sessions is purely at our discretion and the books can be created without attending them. You will not be entitled to any refund if you miss any of the sessions or we cancel a session or decide to withdraw them. We reserve the right to change the content and format of any sessions.
5. Please note we may record our calls and group sessions (where relevant) for training and administration purposes and by entering into this contract with us you consent to the recording of our calls and sessions for these purposes. I may also record the calls for marketing purposes and general business purposes.
6. Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances. We shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond our reasonable control include pandemics, epidemics, any law or action taken by a government or public authority, internet failure or other IT problems, failure or delay of one of our suppliers to provide their services, if one of our team is ill or if you change the nature of the products you require from us.
7. To the maximum extent permitted by law, we exclude any and all implied warranties in respect of the products, except as expressly set out in these terms.
4. Book orders
1. Make sure you read the book guide at the end of these terms which contains more detailed information about the process for the production of your book, and which forms a legally binding part of these terms.
2. When you place your order in accordance with clause 2.2 you will select your preferred start date. When we allocate your start date and community for production of your book we will aim to align your start date with the one you selected on your form. Please note that because of the bespoke nature of the product, the start date you select cannot be guaranteed and we have the right to change start dates at any time without any prior notice. You may be given your log in for the platform in advance of your start date so that you can start uploading your customer content, but this will not change your start date.
3. If you are allocated a start date that does not suit you, you may request to join a community with a later start date, but any such re-allocation will be at out sole discretion. You must put your request in writing by email at least 7 days prior to the already allocated community starting to support@wearefamilybooks.co.uk. If you are re-allocated to a different community your original start date will still apply for the purposes of 4.4 below. We cannot guarantee that you will be able to change start date.
4. You have 6 months from your start date to upload all of your customer content and write the story of your family. You must provide print approval within this time. If you do not provide print approval within this time, your draft book and customer content will be archived, and a retrieval fee will be charged if you wish the production of your book to be resumed or alternatively you will be charged an extension fee to prolong the 6 month time period.
5. All customer content will be stored in archive for at least a further 12 months after the end of the 6-month period described in 4.4 above for reasons outlined in the privacy policy.
6. Prior to the end of the 12-month guaranteed storage period you will be notified and have the opportunity to continue storage for a fee as specified in the price list at that point in time.
7. Your illustrated Family Portrait:
1. illustrations will require customer content in order to be created. You will upload the customer content via the online briefing form on our portal;
2. in the case of conflicting information any written notes will take precedence over photographs;
3. your illustrations will be a ‘likeness’ to the family member as shown in the individual member photographs provided by you, but ultimately will be an artistic interpretation by the illustrator and will not be photo real;
4. because of their bespoke nature, the time frame for illustrations being created and delivered to you cannot be guaranteed and cannot be provided at the time you place your order;
5. the specific illustrator appointed to produce your illustration is not guaranteed and the illustrations they create may differ in style to the illustrations in other books produced by us;
6. you are responsible for the accuracy of your customer content. The price for the product does not include amendments, changes or re-briefs for the illustrations;
7. you will have the opportunity to provide one round of feedback to one illustrated pose and once that initial feedback has been assimilated by the illustrator the same illustration principles will be applied to all other poses and sent for your reference. At this stage the illustrations will be in their final format and you will not be entitled to provide any further feedback or request any further changes;
8. all exchanges with your illustrator will take place online via our portal;
9. in the case of the illustration being clearly, objectively and materially different to your customer content, small amendments may be offered at our discretion. All such requests must be sent in writing by you by email to support@wearefamilybooks.co.uk within 7 days of your draft illustration being uploaded to the portal. Any requests for changes to illustrations that do not meet the criteria set out in this sub-clause will incur a fee as stated in the price list;
10. Please note your family portrait will form part of the book and you will not receive your family portrait as a separate physical product.
11. we own the copyright in the illustrations and we reserve the right to use the illustrations we produce for your book in other books and products in the future.
8. Print approval and finalising your draft book:
1. once you have completed all the necessary steps to input your customer content you will make a final check of your draft digital book via the online portal. At this stage you formally print approve the draft digital book so that we can proceed to the printing stage. Please note that we do not provide any advice or feedback on your draft book or check the copy. It is entirely your responsibility to ensure that the copy and all other content of your book is correct.
2. The content of your book is formally approved by you at the print approval stage, and we cannot take any responsibility for any mistakes or errors of any kind. As this is a bespoke product, once you have given print approval of the draft book, the print order is final; no further changes can be made, you will not be given a refund in respect of any errors or omissions and you will only be able to order a revised copy at the cost stated in our current price list.
9. Future use of your customer content. Our mission is to celebrate diversity, empower families, and foster belonging through authentic and inspiring stories. We aim to normalize differences, encourage acceptance, and inspire everyone to embrace their unique narratives. As part of that mission we reserve the right to use your customer content, book and illustrations in the following ways:
1. we may use your illustration anonymously in any way in the future, including in books/ products for other families; books/ products that we may create for commercial distribution; for educational purposes; for use in social media and any other type of marketing activity; and for joint ventures with carefully selected third parties;
2. we may use your illustration combined with headline information and categorisations anonymously in any way in the future, including in books/ products for other customers; books/ products that we may create for commercial distribution; for educational purposes; for use in social media and any other type of marketing activity; for joint ventures with carefully selected third parties;
3. we may use your illustration and copy combined with elements of your family journey anonymously in any way in the future, including in books/ products for other customers, books/products that we may create for commercial distribution, for educational purposes, for use in social media and any other type of marketing activity, for joint ventures with carefully selected third parties;
4. we may use your illustrations combined with your names and/or your biographical details and/or your exact customer copy to offer you related products in the future;
5. when placing your order you will be given the option to consent to our using your illustrations combined with your names and/or your biographical details; and/or your exact customer copy; and/or physical copies of your book.
5. Your responsibilities and warranties
1. You will pay the price for the products as set out in the relevant product description. Note that there will be additional costs for any further copies of the book and other add-on features, which are set out in our current price list. Any additional costs relating to the book must be paid by you prior to the commission commencing or prior to to print approval.
2. You will provide us promptly with such information and assistance (and ensure that any information is complete and accurate) as we reasonably need to supply the product, and in particular you will comply with the information requirements specified in the Book Guide.
3. If you are in breach of these terms, we reserve the right to suspend or curtail the delivery of the product as we see fit.
4. You agree:
1. to obtain and maintain all necessary licences and consents and comply with all relevant legislation in relation to the provision of the product; and
2. to ensure that you have the right to share any information or materials with us, including any intellectual property rights.
5. If the performance of our obligations under these terms is prevented or delayed by any of your acts or omissions, we shall not be liable for any costs or losses incurred by you that arise directly or indirectly from such prevention or delay.
6. You warrant that you have the right to disclose the confidential information, personal data and any materials to us and to authorise us to use them for the purpose of providing the product.
7. You acknowledge that we shall create your products using your customer content and you provide the following warranties regarding your customer content:
1. by uploading photographs to be used in the product or as a basis for the illustrations you confirm that you give your permission and / or have acquired prior consent from all people included in the photographs. In particular you confirm that you explicitly give your consent for any minors portrayed in these photographs and for those photographs to be used in the product;
2. by uploading the photographs, you warrant that you are the photographer and give your permission for the use of the photographs or that you have sought and confirmed the permission from the photographer(s) for use of the photograph(s) in the product;
3. you waive all moral rights;
4. you warrant and undertake that the customer content will not contain any content, information or material which:
a. is unlawful or which gives rise to civil or criminal liability;
b. is abusive, illegal, pornographic, defamatory, libellous, untrue, discriminatory, obscene, inflammatory or racist;
c. infringes upon the intellectual property rights (as defined in clause 7 below) of any third party;
d. is technically harmful such as computer viruses, worms, logic bombs or other malicious software or harmful data;
e. is fraudulent, false or misleading;
f. harasses any person;
g. solicits, invites, encourages, advocates, incites or provokes any or all of the foregoing or contains, links to or directs persons to such material;
h. may bring us or our website into disrepute;
5. you warrant that you will be truthful and honest in your use of our products and use them in a responsible and reasonable manner and only in a manner envisaged by these terms;
6. you warrant that where necessary, all appropriate permissions have been obtained for use of any third-party material contained in the customer content for inclusion in the products.
8. Any breach of the warranties in clause 5.7 will entitle us to refuse to continue with the delivery of the products and we may at our discretion cancel all or any other orders placed by you and terminate any contracts with you without notice.
9. To the fullest extent permitted by law, we do not give any warranties with regard to the online platform or the products or with regard to any book and we exclude liability for all representations (except those made fraudulently), warranties, conditions and other terms which but for this notice would have effect or be implied.
10. You will indemnify and hold us harmless and defend us at your own expense against all claims, liabilities, costs and losses whatsoever and however incurred by us arising out of any claim made against us in any jurisdiction as a result of the breach by you of the above warranties.
11. You are responsible for the security and use of any password or login identifier issued to you in connection with the provision of the product and you must take all reasonable steps to ensure that such identifiers are kept confidential and secure and that you do not allow any other person without your authority to gain access to the product using your password or identifier.
12. You confirm that you are over 18 years of age.
6. Prices and payment
1. The price for the product is set out in the relevant product description.
2. The price for orders with a delivery address in the UK include VAT. Orders with a delivery address outside the UK may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges as well as costs for customs clearance etc. must be borne by you as the importer of the goods. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for further information before you place your order.
3. You will be charged the full amount for the product up front. you may opt for a split payment with the
chosen payment provider who will collect in instalments. If you split the price across several payments and you fail to make any of payments on the due date then we reserve the right to invoice you immediately for the whole of the outstanding balance.
4. Once you place an order:
1. you are fully committed and have a legal obligation to pay the full price for your product, even if you do not complete the process for your product;
2. you are not entitled to the usual cooling off period for consumers as you are ordering bespoke products and services which are carefully tailored to your situation. This is the case regardless of your start date;
3. you are not entitled to a refund even if you do not complete the process for your product or are unable to attend any optional calls or sessions.
5. This clause does not affect your statutory rights.
6. If you have chosen to split the price across several payments and any of your payments are not paid on the due date we may suspend the provision of the product until payment has been made in full and we may charge interest on any balance outstanding at the rate of 4 percentage points a year above Starling Bank ‘s base rate.
7. We shall be entitled to charge to you any sums reasonably incurred by us in recovering outstanding sums from you including professional and collection agency fees.
7. Delivery and Acceptance
1. If you have ordered a book, once you have provided print approval, we will provide you with a guide date for delivery of your book. When finalising and printing your book we are dependent on supplier availability which may vary from time to time.
2. The place for the delivery of your physical products will be as submitted on your customer information questionnaire at the start of the process. If the delivery details change you are responsible for updating the information on the questionnaire and sending us an email to support@wearefamilybooks.co.uk with any change of detail that affects delivery. The normal method of delivery (unless specifically agreed otherwise) shall be 1st class signed for postage in the UK or a comparable signed for international postage service if you are based outside of the UK.
3. If you have ordered more than one physical product, we reserve the right to make delivery of your products by instalments. If the product is to be delivered in instalments, each delivery will constitute a separate contract.
4. We will endeavour to create and deliver your physical product within a reasonable period. However, manufacturing times may vary and any times quoted for the delivery of physical products are indicative only. Time for delivery shall not be of the essence of these terms and and we will not be liable for any loss or expenses which you may sustain as a result of any delay in the delivery of your products.
5. When you receive any physical product/s you must inspect them for any defects or non-conformity before signing good condition. If you sign good condition, you are accepting the goods are in an acceptable condition. Any packages not signed for but accepted are considered signed in good condition.
6. If you can see any sign of damage to the parcel/s please sign as damaged otherwise we cannot refund or replace the item, beyond your statutory rights.
7. You must be available to accept delivery on the delivery date as the courier will only attempt re-delivery up to 2 times and then the delivery will be returned back to us at your cost. If delivery is refused or returned due to a faulty address, you will be charged a return fee.
8. If you wrongfully fail to take delivery of the physical products then we shall be under no obligation to refund the price.
8. Intellectual property
1. In these terms, ‘intellectual property rights’ means copyright (for example in illustrations, words and descriptions), patents, rights to inventions, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
2. If we provide you with any materials during our provision of the product, whether digital or printed, any intellectual property rights in those materials belongs to us and unless we agree otherwise you can only use those materials for your own personal use to obtain the benefit of our product.
3. All intellectual property rights in the book, illustrations and any other products and in the design, development, look, feel and concept of the book, illustrations and any other products are and remain our property;
4. All intellectual property rights in the online platform are the property of or properly licensed to us.
5. All intellectual property rights in the customer content are the property of or properly licensed to you, and you grant to us a perpetual free licence to use such intellectual property rights in the customer content as necessary for the purposes of providing the product.
6. You alone will be responsible for the customer content and you represent to us that the use of the customer content will not involve any material that does or is likely to infringe the intellectual property rights of any third party.
7. You agree to and do hereby transfer to us the copyright in the customer copy.
8. Illustrations and copy from the final approved version of the book may be uploaded to social media by you, in which case full credit must be given to us as follows ‘©WeAreFamily ‘.You must include in all posts our most relevant social media handles (for example @wearefamilybooks and #wearefamilybooks) and tag/link @wearefamilybooks where relevant . You hereby give us permission to repost any of your social media posts and to reuse them for marketing purposes whether to repurpose in our own social media and digital content or generally for use on our website and other business purposes.
9. Confidential information and personal data
1. Please make sure you have read and agree to clause 4.9 regarding future use of your customer content.
2. Subject to the terms of this clause 9, all information shared by you will be kept confidential, except when releasing such information is required by law and/or where I consider it necessary to do so because of concerns of risk to yourself or others, or to assist the prevention or detection of a crime.
3. Sensitive data will be collected from you to deliver our products and we shall seek your consent to the storage and use of that sensitive data at the point where we collect it.
4. All information and data will be stored on a secured server in accordance with our Privacy Policy.
5. We shall use your personal data and information and share it with third parties carefully selected by us, only for the purposes of:
1. providing you with the product;
2. taking payment for the product;
3. informing you in the future about any products and services that we and selected partners may provide (though you may stop receiving this information at any time by contacting us);
4. a future sale of our business (whether a share sale or an asset sale) or a corporate reorganisation of our business.
6. Where you participate in any group sessions, you agree to keep strictly confidential any information shared by participants in those group sessions and not to share it with any third parties.
7. The obligations in this clause 9 will not apply to information which:
1. has ceased to be confidential through no fault of either party;
2. was already in the possession of the recipient before being disclosed by the other party; or
3. has been lawfully received from a third party who did not acquire it in confidence.
8. For full details of how we use and store your personal data, read our privacy notice
10. Resolving problems and faulty products
1. In the unlikely event that there is a problem with the product, please contact us as soon as possible and give us a reasonable opportunity to sort out any problems with you and reach a positive outcome.
2. A summary of your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of these terms. For more detailed information on your rights and what you should expect from suppliers of services, you can find out more from Citizens Advice on their website www.citizensadvice.uk or call them on 03454 04 05 06.
3. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights under common law.
4. Please contact us using the contact details at the top of this contract if the product we supply is faulty and you wish to discuss with us the options open to you.
5. These terms will apply to any products we supply again unless they have been superseded by new terms and conditions issued by us.
6. You have the right to request a reprinted copy of your book or other physical product only in the case of a faulty product and provided you have notified us at the earliest opportunity after you have discovered the fault or defect (and provided that have inspected the product on delivery).
7. If a reprint is approved under the conditions in 10.6 above, we shall be responsible for all sums paid (including initial and re-delivery charges (if any) in respect of the product in question.
8. Notice of your wish to request a reprint must be made by email to support@wearefamilybooks.co.uk
9. For the avoidance of doubt, save in respect of faulty or defective products, nothing in these terms shall give you rights of cancellation in regard to the products, which, by their nature, have been made to your specification or clearly personalized.
10. In the case of a reprint you must return the faulty product to us in its original packaging (which you should retain for this purpose).
11. Nothing in this clause affects your statutory rights.
11. End of the contract
1. Each contract will terminate when the product has been supplied to you or it is terminated earlier in accordance with 11.2 below.
2. Either you or we may terminate a contract between us immediately if:
1. the other party fails to pay any amount due under these terms on the due date for payment and remains in default not less than 14 days after being notified to make such payment;
2. the other party commits any other material breach of these terms and, in the case of a breach capable of being resolved, the breach is not resolved within 14 days of a written request to do so. The written request must expressly refer to this clause and state that the contract for provision of a product will be terminated if the breach is not resolved; or
3. the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.
3. If we decide in our absolute discretion that you are not a good fit for our product, we may terminate the contract between you and us immediately on notice, in which case (other than where we terminate the contract in accordance with clause 10.2 above) we shall give you a partial refund for any elements of the product which you have paid for in advance and which you have not received.
4. If a contract with you is ended it will not affect our right to receive any money which you owe to us under it and it will not operate to affect any provisions that expressly or by implication survive termination.
12. Limit on our responsibility to you
1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
1. losses that:
a. were not foreseeable to you and us when the contract was formed;
b. were not caused by any breach of these terms on our part; and
2. business losses, including loss of business, loss of profits, loss of management time and loss of business opportunity.
2. Our total liability to you is limited to the price paid by you for the product.
3. This limitation on liability is an integral part of the commercial bargain between you and us and was a controlling factor in the setting of the price payable to us under these terms.
13. Disputes
1. We shall try to resolve any disputes with you quickly and efficiently.
2. If we cannot resolve a dispute using our internal complaint handling procedure and either of us want to take court proceedings, the courts of England and Wales will have exclusive jurisdiction in relation to any contract entered into pursuant to these terms.
3. The laws of England and Wales will apply to any contract entered into pursuant to these terms.
14. General
1. This is our entire agreement with you. These terms constitutes the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
2. Amending the agreement. No variation of these terms shall be valid or effective unless it is in writing and is agreed to by us.
Book Guide
This guide provides detailed information about the process we will follow to produce your book and the guidance we will provide to you.
1. We will provide you with access to the We are Family Online Hub to input your own copy and upload photographs. These will then be used in conjunction with ready-made background templates and a set of illustrated family portraits to produce a draft digital book.
2. The draft digital book is not available for use or download by you. The draft digital book is for creation purposes only and does not form part of the finished book.
3. We will provide you with guidance on creating your draft digital book by means of our online hub and digital material that we send to you.
4. Once the draft digital book is print approved we will create a set of final artwork files which we will use to produce your finished book. You will not have access to the artwork files.
5. Your product includes printing and delivery of the finished physical book as outlined below.
6. We will provide you guidance on:
6.1 briefing your family portrait, including photographs;
6.2 writing your own copy own for your family story (please note we do not write your copy for you);
6.3 selecting and uploading suitable photographs to the online portal;
6.4 checking your own book before you give print approval;
7. This guidance will be provided by us via e-mail or via the We Are Family online hub.
8. When you place your order you may request a start date. Please note that because of the nature of the product, the start date you request cannot be guaranteed and we have the right to change start dates at any time without any prior notice. You may be given your log in for the platform in advance of your start date so that you can start uploading your customer content, but this will not change your start date.
9. You have 6 months from your start date to upload all of your customer content and write the story of your family. You must provide print approval within this time. If you do not provide print approval within this time, your draft book and customer content will be archived and a retrieval fee will be charged if you wish the production of your book to be resumed.
10. Online group sessions may be offered as part of the provision of the product. These are discretionary and optional and hold no monetary value. Therefore, they cannot be refunded and are not part of the product.
Finalising the book
11. Once you have completed all the necessary steps to input your customer content you make a final check of your draft digital book via the online portal. At this stage you formally print approve the online draft digital book so that we can proceed to the printing stage. Please note that we do not provide any advice or feedback on your draft book or check the copy.
12. The content of your book is formally approved by you, and we cannot take any responsibility for any mistakes or errors of any kind. As this is a bespoke product, once you have given print approval of the draft book, the print order is final, no further changes can be made and you will not be given a refund in respect of any errors or omissions.
13. We cannot give you an estimated print and delivery time frame before you have given print approval. Once you have provided print approval we will provide you with a guide date for delivery of your book. Because of the bespoke nature of this product you should allow up to 8 weeks for print and delivery. When finalising and printing your book we are dependent on supplier availability which may vary from time to time.
14. You will receive one book and the specification is as follows:
• the book measures (w) 210cm x (h) 210cm;
• maximum number of inside pages is 52 (excluding inside cover);
• case bound (hardback)
• matte stock (paper)
• full colour
• cover printed inside and out.
15. You can have up to 4 people illustrated for inclusion in your book (to be briefed via the online platform at the same time). Additional people can be added within reason on payment of an additional fee per person as stated on our current price list.
16. Additional copies of books, pages, and alterations to the specification will incur a fee either stated in our current price list or email us for details.
17. Requests for background templates and objects to be altered or new ones to be drawn will be considered on a case by case basis and may incur a fee to be priced on request. All such requests should be sent to us by email. The time required to fulfull any such request will be estimated at the time of request. Amendments and additions to any illustrated component of the book will have an impact on timing and may delay the completion and delivery of your book.
18. It is possible to revisit your book while the content is retained in archive by us. The fee to amend content, copy, amend or add to family portrait, amend photo selection to reflect updated circumstances will be quoted on request. The cost to print the new version of your book will be quoted on request or according to our current price list for revised books, where available.
19. Additional copies of the book may be requested prior to print approval. The fee for printing and delivery will be quoted on request.